Complaints Procedure
At CG&Co we are committed to ensuring that all our work is undertaken to a high standard of professionalism and in line with our duties as Office Holders.
If for any reason you are dissatisfied with the services you are receiving, please contact the appointed Insolvency Practitioner or Receiver in the first instance, who will endeavour to respond to any issues raised on an informal basis.
Should you remain unsatisfied with the response then you should address the matter with the Complaints Partner by making a Formal Complaint.
This should be done via email to info@cg-recovery.com, and marked “For the Attention of the Complaints Partner” or by letter addressed to the Complaints Partner and sent to the address below.
We are committed to dealing with Formal Complaints professionally and expeditiously and in order to do this, the Complaints Partner needs to understand the exact nature of any complaint.
When contacting the Complaints’ Partner you should explain clearly the full details of your complaint. This should include details of the following:
- Your name and relationship to the matter
- The name of the relevant Company, Individual and/or Property address
- Full details of what happened
- Key dates
- Who was involved
- any supporting facts and documentation.
You will receive a full response to any complaint to the Complaints Partner within 28 days of receipt of all relevant information.
All correspondence issued provides details of the Insolvency Practitioners’ Recognised Professional Body (RBP). The relevant RPB For Edward Avery-Gee, Daniel Richardson, Jonathan Avery-Gee and Nick Brierley is the ICAEW.
You are also able to complain to the RPB via the Insolvency Complaints Gateway on the Insolvency Services website: https://www.gov.uk/complain-about-insolvency-practitioner. Whilst you are able to complain to the RPB at any time, you will be asked whether you have raised the matter with the relevant firm in the first instance.
