Complaints Procedure

If for any reason you are dissatisfied with the services you are receiving, please contact the appointed Insolvency Practitioner, who will endeavour to respond to your complaint.

Should you remain unsatisfied with the response then you can address the matter to the complaints partner, who will review the complaint. This can be done via email to info@cg-recovery.com, and marked “For the Attention of the Complaints Partner” or by letter addressed to the Complaints Partner and sent to the address below. You will receive a full response to any complaint within 28 days of receipt.

All correspondence provides details of the Insolvency Practioner’s Recognised Professional Body. You are able to complain to the RPB via the Insolvency Complaints Gateway on the Insolvency Services website: https://www.gov.uk/complain-about-insolvency-practitioner